Whether you have duplicate technicians in your account due to data brought from your old system, or re-hiring a technician who used to work with you, Sera now offers an option to merge technician profiles together.
Merging Technicians
Access the global Technicians list under Dispatch and use the Merge Technicians button. Enter the technician that you would like to keep on the left-hand box and the technician you would like to merge into this technician profile in the right-hand box.
Select the box that verifies you want to merge these two technician accounts and select the Merge Technician button. The technician that you merged will be archived in your technician's list should you need to reference them in the future, but all previous jobs, dashboard stats, etc will be reallocated under the technician that you merged their profile with.