At Sera, Customer Service is our passion.
We have a robust library of resources available If you aren't finding what you're looking for and need more assistance, you can send us an email or give us a call and we will be happy to help! Our support team can be reached at help@sera.tech or by filling out our ticketing form. We work to reply within 1 hour during regular business hours.
Additionally, users can click on the blue Help button and engage in a chat with our AI Assistant.
Our AI is trained on articles in the knowledge base and can help with some problems. Clicking on the Help button and typing in the help widget will allow the AI to answer any Sera-related questions.