Users must provide the Sera Team with a copy of their data entered in our Data Templates to import data into Sera. To obtain the templates, contact your account manager at Sera or email help@sera.tech
Follow the instructions below to extract data from your old system, and use the information to populate the templates given to you by your account manager.
Customer Contact List
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Navigate to the Reports tab in the left-hand navigation menu.
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From the drop-down menu to the right, search for Customer Contact List. Select Reports
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You may need to switch to Classic View.
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Select the Gear icon and select all boxes. You may need to select Show More in order to select all of the checkboxes.
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Click on the report screen. This will refresh the report and add all of the selected columns to the report.
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Select the drop-down arrow next to the square icon. Select Export to Excel. The report will be generated and available from your downloads.
Sales by Customer Detail
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Return to Reports from the left-hand navigation menu.
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Search for and select the Sales by Customer Detail report.
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You may need to switch to Classic View again.
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From the Report Period drop-down menu, select your date range. (All Dates or Custom - from the time their data began to the end of the current month).
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Set the Accounting Method to Cash.
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Select the Gear icon. Select Show More, and check all of the boxes.
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Select Run Report.
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Select the drop-down arrow next to the square icon. Select Export to Excel. The report will be generated and available from your downloads.