Effective January 17, 2024, your Sera Admin Portal will no longer generate credit memos for any cancelled invoices. The process will now generate an Invoice Update. For more detail about the changes, see the article on Batching to QuickBooks Online or Batching to QuickBooks Desktop. Your first batch after this system change will potentially have Credit Memos in it for invoices that were cancelled prior to us rolling out this update, but these will be the last generated in a batch file for you. For Credit Memos that were previously batched and already live in Quickbooks, those will continue to maintain in your Quickbooks file and will continue to work the same as they did before. You will also continue to see all of those previously batched Credit Memos, denoted with a black CM next to the Invoice number in your Sera Admin Portal.