Sometimes, technicians will build quotes and a discount for members will not be present. The first place to check is your company's membership programs. Sometimes, when editing a membership, the Department Pricing will become disconnected from the membership pricebook.
Head to Company ---> Programs. In the photo below, I've highlighted the problem: This company does not have any memberships linked to their department pricing.
The fix is simple. Click on the Edit Pencil next to the membership name, scroll down, and assign membership pricing to the Department.
After this has been done, tell your technician to build another quote. The discounted pricing should be reflected now that this has been fixed.
If the problem still persists, ensure you have Two Column Quoting turned on. This can be found under Company --> Settings. One column quoting will not show the membership discount.
If you're still having issues with pricing, reach out to email@example.com to talk to our support team!