On rare occasions, technicians may experience problems launching their Tech App. If you need help logging into the Tech App, here's our article on Logging into the Tech App.
Here are some common troubleshooting items for errors with launching the Tech App:
1. Close and relaunch the app
The first fix is to close and relaunch the app. Sometimes we push updates to the Sera Tech App, and the Sera Tech App needs to pull specific data to run properly. Double tap the home button (if applicable) or swipe up to "kill" the app, and then reopen it. Here's an article from Apple on how to kill and reload an app.
2. Turn the iPad off and on again
The next step to try is to turn the iPad on and off again. Sometimes, an app or system setting will make the iPad feel stuck. Turning the iPad on and off again will take it back to its initial state, starting everything over. This will often work and resolve the problem because the system is starting fresh.
3. Uninstall and Reinstall the Sera Tech App
Lastly, try uninstalling and reinstall the Sera Tech App. This ensures you are using the most updated version of the Sera Tech App with all of the updates. To uninstall an app, hold your finger down on an app. Once the apps start to move, an X will appear. Click on the X to uninstall the app. After the app is uninstalled, go to the App Store and redownload the Sera Tech App.
If your technicians are still unable to use the Tech App after trying these steps, reach out to our support team at firstname.lastname@example.org.