If you see the Email option grayed out when attempting to email from your Sera Admin Portal or your Sera Tech App, you will want to verify the status of your communication settings.
First, you will want to review your company's global communication settings by going to Company --> Communications. You can scroll to review the status of any communications within your account.
You can also select the View Change History button to see any previous changes that have been made.
Note: You will need to have Super level permissions to access the Communications area of your Company Settings.
If you don't see the communication settings turned off for emailing quotes and/or invoices, you will want to access the customer's record. From there, select the Communications tab and review the settings there. You can also select View Change History within the customer's record as well.