Unfortunately, some companies need to ensure certain customers do not receive repeat service. This could be due to non-payment or inappropriate comments to the technician. There are a few different ways companies guarantee certain customers are not repeat customers. Companies use a combination of these three options as they see fit.
Changing the Customer's Name
If you want to change the customer's name to include Do Not Service (DNS), navigate to the customer's account. Click on the edit pencil and add the identifier. The client would still be able to log onto their portal by using their email.
Changing the Customer's Email Address
Changing the email address prevents the customer from getting into their customer account. Click on the edit pencil, and change their email to prevent them from logging into their customer portal. Some clients will change the domain from "gmail.com" to "donotservice.com"
Adding a Symbol to the Customer's Name for Internal Identification
Some users will add a symbol to a client's name to signify to the office that the customer should not be booking appointments. This can be as simple as adding a "#" or a "*" before the customer's name.