The Payments Report in Sera includes all of the payments that have been added to an invoice by a technician, admin or customer.
You can see details about the payment(s) including the customer information, job related information like the job and invoice number, status of the payment, etc.
The Completed button is used to mark that a payment has been received. For instance when the technician has turned checks or cash into the office, and when credit card or ACH payments have been deposited.
The three dots on the right side of each payment gives you the option to View Details, Dispute Charge, and Remove Payment.
Note: If you Dispute a charge or Remove Payment inside of Sera, and the payment has already been batched, then you will need to manually adjust the transaction in your payment processing system.